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1300 727 967
Hours: Mon - Fri 9am - 5pm Sat 10am - 5pm AEST

Returns

 

Please also see terms and conditions.

Major or Large Appliances

For all damaged or faulty goods, in the first instance please call the manufacturer or supplier as per the product warranty information. If you have any difficulties with the manufacturer or supplier, please do not hesitate to contact us at help@billyguyatts.com.au to resolve your issue.

Small Appliances – Damaged/ DOA (Dead on Arrival)

Please call Customer Service on 1300 727 967 if your goods are Dead on Arrival (DOA). Billys will pay the cost of return for DOA items. Customer Service will send an email with instructions on how to return the faulty item for exchange or refund. Goods must be returned complete in their original packaging.

Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Replacements cannot be despatched until damaged goods are received.  Billys will not be responsible for additional damage during the return process.

Please note - goods that are deemed not to be DOA will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.

 

Small Appliances - Faulty Goods – Outside DOA

All electrical products contained and sold from this site are covered for a limited time by the Manufacturers of the product or Billys suppliers. Billys abides by manufacturers warranty terms and conditions, including the right to repair or replace at the sole discretion of the manufacturer during the warranty period.

In the event , outside our DOA Policy, a product becomes faulty under warranty, it will be the customer's responsibility to return the item to Billys, if the item is more than 30 days from date of delivery.

Please contact Customer Service on 1300 727 967 to arrange a Return Authority number (RA) for the return of your goods. It is recommended (at the customers expense) that returned items are sent registered post to enable the goods to be tracked.  Billys will not accept responsibility for returned goods that are damaged or lost in transit. Goods cannot be replaced until the faulty goods are received.

For parcels under 10kg we can recommend the Parcel Point service, this service allows for returns to us at a flat rate of $6.50, please use the following link to arrange.

Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas). Replacements cannot be despatched until damaged goods are received.  Billys will not be responsible for additional damage during the return process.

 Please note - goods that are deemed not to be faulty will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.

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