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Returns

 

Please also see terms and conditions.

Major or Large Appliances

For all damaged or faulty goods, in the first instance please call the manufacturer or supplier as per the product warranty information. If you have any difficulties with the manufacturer or supplier, please do not hesitate to contact us at help@billyguyatts.com.au to resolve your issue.

Small Appliances – Damaged/ DOA (Dead on Arrival)

Please email Customer Service on help@billyguyatts.com.au within 24 hours of receipt if your goods are damaged / DOA Billy Guyatts will pay the cost of returning DOA items. Customer Service will email an Australia Post Return Label to enable the goods to be returned then exchanged or refunded. Goods must be returned complete in their original packaging. You will need to attach the label and take the goods to the Post Office for despatch.

Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas).

Replacements cannot be dispatched until damaged goods are received. Billy Guyatts will not be responsible for additional damage during the return process.

Please note - goods that are deemed not to be damaged/ DOA will either be returned to you at your cost, or refunded net of the cost of return and a restocking fee. As such, please be careful to fully test the product prior to requesting a return.

Small Appliances - Faulty Goods – Outside DOA

All electrical products contained and sold from this site are covered for a limited time by the Manufacturers of the product or Billy Guyatts suppliers. Billy Guyatts abides by manufacturers warranty terms and conditions, including the right to repair or replace at the sole discretion of the manufacturer during the warranty period.

In the event, outside our DOA Policy, a product becomes faulty under warranty, it will be the customer's responsibility to return the item to Billy Guyatts if the item is more than 30 days from date of delivery.

Please contact Customer Service on help@billyguyatts.com.au to arrange a Return Authority number (RA) for the return of your goods. It is recommended (at the customer’s expense) that returned items are sent registered post to enable the goods to be tracked. Billy Guyatts will not accept responsibility for returned goods that are damaged or lost in transit. Goods cannot be replaced until the faulty goods are received.

Please allow up to 10 days turnaround for the replacement of damaged goods (longer for WA and remote areas).

Replacements cannot be dispatched until damaged goods are received. Billy Guyatts will not be responsible for additional damage during the return process.